Transforming Customer Insight with Voice Data
Powerful, fully automated voice-based data collection & analysis
What Can We Help You With?
Benefits of Voice-based Data Collection
Responding by voice is easier and faster than typing.
Unstructured verbal response minimizes the number of questions needed to achieve the researcher’s objectives.
Open-ended responses in the customer’s own words give more complete information.
Voice analysis yields a deep understanding of true intent.
Emotional response for branded questions, measured in radians, which equates to positivity of brain response. Source: Neuro-Insight study Feb 2017
Survox incorporates the Watson analytical engine to facilitate dynamic natural language processing and real-time insight discovery
Assistance to Assure You Reach Your Goals
We partner with you to architect highly efficient data-collection methods and then analyze and integrate the data across your enterprise systems: insights platforms, CRM, Help Desk and Point of Sale data repositories.
- Create dynamic interactive voice surveys
- Automatically translate Voice-to-Text
- Integrate with Qualtrics, Focusvision, Survey Gizmo and CRM and other data management platforms
Voice of the Brand
One of the goals of a customer experience program...
Survox Enhances Multi-Mode Survey Platform
Solution updates simplify user experience with mor...
Enghouse Systems Limited Acquires Survox
Acquisition Broadens Portfolio of Contact Center S...
Research on Response Rates of Older Demographics
Seniors make up a significant portion of healthcar...
Our focus is on delivering early, accurate insights “When Quota Matters” and our survey solutions and services ensure that whatever your requirements, you will get the results you need.