Transforming Customer Insight with Voice Data
Powerful, fully automated voice-based data collection & analysis
Benefits of Voice-based Data Collection
Responding by voice is easier and faster than typing.
Unstructured verbal response minimizes the number of questions needed to achieve the researcher’s objectives.
Open-ended responses in the customer’s own words give more complete information.
Voice analysis yields a deep understanding of true intent.
Emotional response for branded questions, measured in radians, which equates to positivity of brain response. Source: Neuro-Insight study Feb 2017
Assistance to Assure You Reach Your Goals
We partner with you to architect highly efficient data-collection methods and then analyze and integrate the data across your enterprise systems: insights platforms, CRM, Help Desk and Point of Sale data repositories.
- Create dynamic interactive voice surveys
- Automatically translate Voice-to-Text
- Integrate with Qualtrics, Focusvision, Survey Gizmo and CRM and other data management platforms
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Our focus is on delivering early, accurate insights “When Quota Matters” and our survey solutions and services ensure that whatever your requirements, you will get the results you need.