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Enterprise Integrations

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As a marketer, there’s no doubt that you’re always looking for ways to connect with your customers while simultaneously streamlining your processes. In doing so, you can increase efficiency in your business, as well as collect the important feedback you need to continue being successful in the marketplace. Enterprise Integrations from Survox provides you with the tools to do just that, saving you time and money, while maximizing your productivity and giving your customers the ability to have their voices heard.

With Enterprise Integration services from Survox, you will have access to a full suite of tools that can help automate the importing and exporting of data flows between your business systems and our Survox application. This means that your contact information can be easily and automatically fed into Survox from CRM, POS, or other enterprise systems.

Through our Enterprise Integration, Survox works closely with your organization to determine frequency, integration approach, and your on-going management needs to effectively scope your service.

Monitoring the Customer Experience

With Survox Enterprise Integrations, you’ll be fully equipped to keep in touch with your customers after they leave your store. This can be done in several ways, with some of the most popular being through an 800-number or web survey URL being printed on their receipt. Additionally, the information collected in your CRM can be used to trigger specific surveys for frequent customers, or points card holders.

These surveys can be customized, as well as staggered. This means they could be set up to trigger for every ten shoppers, or for shoppers who live in certain geographic regions in order to collect specific data. With Survox, your outbound recruitment methods are fully supported by our Enterprise Integrations, helping you collect and actionize the information you need to keep in touch with the people who are most important to your success.

IVR and Phone/CATI for more representative post transaction feedback and quality control for POS

Keeping your Data up-to-Date

As old data continues to pile-up, it will need to off-loaded in order to make room for new data. With Survox Enterprise Integration services, you can rest assured that updating and archiving your date is done in a secure and timely manner. Data can be sent for analysis and reporting, stored offline, or through cloud services. Regardless of the options you choose, your data will always be secure, and you’ll always have space to store it.

Enterprise Integrations: Transforming Shoppers into Customers

Enterprise Integrations from Survox gives you the tools you need to transform one-time shoppers into long term customers. By giving you the ability to keep in touch, hear their concerns, and analyze their data long after their transactions are complete, Enterprise Integrations from Survox are an important piece of any successful business puzzle. Get your quote today!

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