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Client Services

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There are many factors that can come into play that may prevent you from being able to perform every task within your data collection process. Luckily, Survox Services are here to help.

We offer best practice training and survey management services that will allow you to focus your attention where it is needed while your survey operations are assisted by some of the most accomplished practitioners in the industry.

Transition Services

Survox Transition Services can provide new customers with all they need to successfully migrate their survey operations to the Survox platform. We provide complete training to get your people up and running on our service.

Not only that, we are able to uniformly replicate or completely recreate your existing or in-progress surveys so they’re ready to go on our system without compromising the data.

 

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Advanced Programming and Reporting

With our Advanced Programming & Reporting services, we’re able to augment your staff with these specialize services.

Advanced Programming

  • Complex logic
  • Multi-dimensional quota structures
  • Customized sample management
  • And more!

Reporting

As experts in tabulation, our service can be used to integrate, massage, and analyze data from a wide variety of sources, including:

  • Customized reports
  • Data tabulation
  • Data aggregation from multiple sources

No matter the needs, Survox Services can act as an extension of your team.

Advanced Programming

Enterprise Integrations

The Survox Services team can help automate data flows between Survox and your enterprise systems. Sample from your CRM or POS systems can be integrated to enable outbound dialing to collect customer feedback after a transaction or other types of research. Response data and recordings can be transferred automatically into your repositories. With our custom Enterprise Integrations, you will gain more timely insights from automating the customer feedback process.

Enterprise Integrations
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IVR Services

If your survey requires IVR but you do not have the capabilities, infrastructure, experience or time in house to take it on, turn to Survox’s IVR Service to program, host and manage even the most complex survey requirements. Survox’s IVR capabilities include:

  • Managing surveys that have high volume completes or complex quota requirements
  • Creating surveys that have complex choice algorithms
  • Acting as a component of a multi-mode survey
  • Pre-screening or qualifying respondents
  • Complex logic, like quota testing, custom messaging or queueing for special groups

No matter the needs, Survox has the tools to collect your data and make it work for you.

Survox IVR Services

No matter the needs, Survox has the tools to collect your data and make it work for you. Get your FREE quote today!