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7Feb2017: [Press Release] Survox Inc. has announced the appointment Khozema Ujjainwala, to the company’s senior leadership team

As VP of Engineering, Ujjainwala will have the responsibility of overseeing the continuous evolution of the company’s interactive voice response (IVR) and computer assisted telephone interviewing (CATI) software and the development of new voice-based data collection solutions. Prior to joining Survox, Ujjainwala was head of Engineering for North America at Verint Systems.Survox Logo Read more

26July2016: [Press Release] Survox IVR for FocusVision Launches New Multi-Mode Partnership

Survox IVR for FocusVision DecipherFocusVision, the global leader in market research technology,  today announced the availability of interactive voice response technology through Survox IVR for FocusVision, a multi-mode solution that enables marketers and insights leaders to add automated phone interviewing to any online study. Read more

23March2016: [Press Release] New Survox xLOG Service Helps Call Centers Threatened by TCPA Lawsuits

Survox LogoSurvox, the leader in phone survey automation, today introduced the latest innovation in its suite of optimization services: Survox xLOG, a searchable archive of all phone dialing activity and operational methods. Call Centers can use xLOG to support inquiries and defend against legal claims of wrongful operations stemming from the 1991 Telephone Consumer Protection Act (TCPA), which prohibits the use of automatic telephone dialing systems to call cell phones without the recipient’s prior express consent. Read more

15Dec2015: [Press Release] MaritzCX and Survox Team Up to Advance Multi-Channel Data Collection on the MaritzCX Platform

MaritzCXSurvox, the global leader in phone survey automation platforms, today introduced the integration of the Survox Phone solution with the MaritzCX Platform. Survox for MaritzCX enables businesses to easily add a phone-based channel to collect customer experience (CX) data directly into the MaritzCX Platform, reaching a broader audience while providing a clearer and more accurate view of customer behavior and the insights to respond effectively. Read more

10Dec2015 : [Press Release] Qualtrics and Survox Team Up to Optimize Respondent Targeting across Web and Phone for Faster Time to Insights

SQualtrics_logourvox, the global leader in phone survey automation, today introduced the next version of their multi-mode solution for the Qualtrics Research Suite. Researchers using Qualtrics for web surveys have been able to add live or automated phone interviewing (CATI and IVR) with the Survox solution for Qualtrics. The two platforms are now further integrated to optimize respondent recruitment and shorten the overall data collection period by synchronizing quota across phone and web. Read more

9Dec2015: [Press Release]  Survox and Kinesis Launch Multi-Mode Solution to Increase Panel Participation

Survox, the global leader in phone survey automation, and KinesisPanel™, today announced the availability of Survox for KinesisPanel, a multi-mode solution that allows panel managers to revitalize sample and collect data through both self-administered and interviewer-assisted phone-based sessions. By contacting panelist via phone where email addresses are either not available or have bounced, valuable panel assets can be re-engaged and re-profiled, leading to enhanced recruitment and retention of high-stakes panelists. Read more

9Nov2015: [Press Release] CFMC becomes Survox

Survox LogoCFMC’s respondent targeting and survey automation platform powers many of the world’s most advanced phone research operations. As the industry has evolved, so has the company’s go-to-market strategy and now the company is reflecting that change by rebranding its corporate identity to Survox, Inc. “In the age of big data, decision makers need solutions that deliver rapid insights. Our Survox® solutions streamline respondent recruitment and data collection to simplify data analysis,” said Mary McDougall, President and CEO of Survox. “The move aligns the company behind our major brand and supports our efforts to democratize phone-based research for the enterprise.” Read more

18Nov2014 : 
[Press Release] Qualtrics and CFMC Team to Offer Best-of-Breed Call Center Technology With Powerful Online Survey Engine

Qualtrics_logoPROVO, UT–(Marketwired – Nov 18, 2014) – Conducting multi-channel market research in today’s hyper-competitive markets is a must. Successful organizations understand this imperative and leverage research programs to gather critical insights that inform product development efforts, marketing campaigns, public opinion research, and customer experience programs. As technology advances and new channels emerge, it is essential that researchers identify the most appropriate channels for gathering data and work to combine multiple feedback mechanisms. Read more



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