Predictive dialing, or automated dialing, calls respondents ahead of an interviewer becoming available. When an interviewer is ready to connect, the system ensures that there is a respondent there and ready to engage.
Survox’s robust dialer management predicts when the next interviewer will be finished their current survey and be ready to complete the next one. At the same time, the dialer manages the rate of connection attempts to ensure that an interviewer will be available when the potential respondent is found.
Survox’s centralized, fully integrated CATI and predictive dialing solutions have been designed to scale easily and flexibly to deliver respondents when you need them.
Features of Survox’s Predictive Dialers
There is no doubt that Survox’s predictive dialer delivers on efficiency and includes:
- Up to 400 CATI interviewers spread over one or more call centers
- Predictive dialing over SIP or VOIP
- The ability to fully integrate automated dialing, IVR and phone interviewing into your data collection operations
- A range of IVR features, such as create/record, broadcast and unattended
- Simultaneous audio and visual monitoring of an interviewer by on-site personnel or remote clients
- Dialing reports for interviewer productivity, phone, and samples
- Dashboard for supervisors to monitor interviewers and connection rates
- Playbacks for a pre-recorded snippet or to play previously recorded responses in an interview
- Control over what is recorded, such as the whole interview or specific questions
- Two simultaneous audio recording modes, including whole interview captured on one track and/or separately recording the responses from the questions to facilitate audio to text conversion
- Answering machine detection
- Multiple Survox study servers
Hosted Survox Dialers
The Survox Dialer brings even greater efficiencies to CATI operations through hosting. Utilizing both the Survox Dialer platform and SIP technology enables you to quickly and easily scale your operations without the need for additional server hardware. The hosted solution allows for quicker implementation and easier expansion, enabling even remote call centers to make use of the tool, gaining efficiencies and achieving quotas faster.
The Survox Dialer platform combined with SIP technology will enable you to quickly and easily scale your operations without the need for additional server hardware. At 400 seats per dialer, Survox solutions deliver high efficiency. Don’t wait any longer to reduce costs, complete quotas in less time and boost efficiency—get your quote today!