A flexible research call center platform for operations of any scale.
Survox Phone call center automation technology (CATI) gives you a fully optimized phone survey automation platform to scale quickly. Whether you need to add stations or work with partners, you can keep complete control over all your projects.
Survox CATI software gives you unlimited power.
- Flexible quota management
- Live sample management and dispositioning
- Multiple language support
- Suspend and resume interviews as needed
- Monitor studies from anywhere
- Customize workflows across modes per project
The Survox Interface
Survox provides a powerful UI for managing sample and interviewers, and reporting of real-time study data. Create and manage complex surveys. Add, delete, and prioritize sample-on-the-fly; report on quotas, markets, suspends and interviewer productivity quickly and efficiently.
Automated Dialer Integration
You can use the Survox Dialer or other auto-dialers to customize workflows and easily transfer to between modes to achieve higher complete rates and overall productivity. Survox Phone auto-dialer integration gives you:
- Multiple dialer management modes
- Dual-stream recording and whole interview or select question recording control
- Automated callback answering
- Inbound and outbound call blending
At Venture Data, we are very pleased with the Survox Interviewing System. The system is very robust and provides the functionality to do any type of telephone interviewing our clients ask for regularly. I don’t think any research software vendor has developed a better product.
F. Barney, Venture Data