Survey call centers require access to a platform that can help them scale with the demands they face. Whether it’s adding stations or working with partners, project managers and supervisors need to be in complete control of their projects. With Survox phone survey technology (CATI) at your disposal, you will be able to quickly take on new business from traditionally online researchers while still managing your call center operations with a fully optimized phone survey automation platform.
With Survox, you will have access to stable, capable and supported CATI software that is loaded with numerous features, including:
- Flexible quota management
- Exceptional live sample management and dispositioning
- Multiple language support
- The ability to suspend and resume interviews as needed
- Scalable operations
- The ability to monitor studies from anywhere
- Study and interviewer productivity management
- Shop level management
- Customized workflows across modes per project
The Survox Console
The Survox Console brings the features of Survox Phone to life. An interface for managing sample and interviewers, the Survox Console allows for the reporting of real-time study data. Through the Survox Console, users are able to:
- Add, delete, and prioritize sample on-the-fly
- Report on quotas, markets, suspends, interviewer productivity
- Monitor interviewing
- Access recorded interviews
- And more!
Integration with the Survox Dialer
Survox Phone is completely integrated with the Survox Dialer, which offers:
- Multiple dialer management modes (IVR, predictive, power, manual)
- Dual-stream recording and whole interview or select question recording control
- Automated callback answering
- Inbound and outbound call blending
While using the Survox Dialer, call centers can customize workflows and easily transfer to between modes to achieve higher complete rates and overall productivity.
Survox Phone – The Best Choice for your Business
With Survox Phone, your organization will have the tools needed to successfully and efficiently conduct surveys with a wide assortment of sample demographics, all while easily monitoring and managing important information on the fly. Don’t wait any longer, request your quote today!