Add Interactive Voice Response (IVR) Capability Without Investing in Technology or Infrastructure
Survox’s IVR Service offering lets you easily collect customer data without technical hurdles. You provide the survey and list, and we do the rest.
Our experienced professional services team can partner with you to architect an efficient system to integrate customer survey data across all enterprise systems—insights platforms, CRM, Help Desk, Point of Sales transactions and/or data repositories.
Sophisticated Software and Professional Services
The Survox IVR Service solution makes it easy for you to collect and integrate actionable CX response data from all channels.
- Collect verbatim feedback quickly and easily without requiring an interviewer
- Record customer comments to capture their inflections and emotions
- Measure the performance of multiple customer service centers/service providers
- Gather post-transaction customer feedback for individual performance monitoring
- Collect feedback from demographics with low internet adoption/use
- Incorporate IVR response directly into a Qualtrics, MaritzCX, or Kinesis study
Whatever your survey requirements the Survox Services Team has the experience to help you achieve results quickly and economically.
Inbound Survey — Offer a choice of engagement with every customer follow-up by adding a toll-free number on point-of-sale receipts and mail correspondence.
Outbound Survey — Offer a choice of engagement with every customer follow-up by adding a toll-free number on point-of-sale receipts and mail correspondence.
Survey Transfer — Measure the level of satisfaction at the end of a call by transferring the customer to an IVR survey to record their comments and emotion for deep insight.
Survox provides us with an excellent platform to undertake continuous global phone surveys. Hundreds of interviewers log on to our system from different countries and Survox allows them to perform excellent and high-quality work. … we now have an excellent mixed mode environment for any multi-lingual surveying needs.
Large International Consulting Firm