Capture the True Voice of the Customer
Listening to customers is one of the primary goals of a customer experience program. Automated voice interviews provide the cost-effectiveness of online surveys while achieving greater reach and delivering superior insights to written responses.
Survox Automated IVR Surveys let you automate the collection of comprehensive feedback across multiple customer touchpoints to identify opportunities for
- Process Improvement
- Skill Development
- Partner Management
Your Choice, SAAS or Hosted
The Survox automated IVR survey platform can be hosted on-premise or As-A-Service to minimize costs.
- Flexible licensing enables you to economically scale to meet business requirements
- Augment your in-house resources with Survox IVR Services to help with everything from survey scripting and deployment, to data hosting, to full survey project management
- Integrate voice-based feedback with online surveys for a consolidated data set
Survox provides us with an excellent platform to undertake continuous global phone surveys. Hundreds of interviewers log on to our system from different countries and Survox allows them to perform excellent and high-quality work. … we now have an excellent mixed mode environment for any multi-lingual surveying needs.
Large International Consulting Firm