IVR in CX Programs

Capture the True Voice of the Customer

 

Listening to customers is one of the primary goals of a customer experience program.  Automated voice interviews provide the cost-effectiveness of online surveys while achieving greater reach and delivering superior insights to written responses.

Survox Automated IVR Surveys let you automate the collection of comprehensive feedback across multiple customer touchpoints to identify opportunities for

  • Process Improvement
  • Skill Development
  • Partner Management





DOWNLOAD the National Healthcare Retailer Case Study

Your Choice, SAAS or Hosted

The Survox automated IVR survey platform can be hosted on-premise or As-A-Service to minimize costs.

  • Flexible licensing enables you to economically scale to meet business requirements
  • Augment your in-house resources with Survox IVR Services to help with everything from survey scripting and deployment, to data hosting, to full survey project management
  • Integrate voice-based feedback with online surveys for a consolidated data set

Put Survox’s multi-mode solutions to work for you today.

Start now with your FREE quote!

Survox provides us with an excellent platform to undertake continuous global phone surveys. Hundreds of interviewers log on to our system from different countries and Survox allows them to perform excellent and high-quality work. … we now have an excellent mixed mode environment for any multi-lingual surveying needs.

Large International Consulting Firm