Manage data collection across online, phone, and IVR
Improve the Accuracy of Your Data Collection
Using online surveys to gather information from students, faculty, and alumni for various projects may not always get the response you need. Adding phone-based survey methods—automated or live interviews—get responses from a more diverse sample base.
With so many people now carrying smartphones—especially students—adding a voice-response survey option lets you truly capture the ‘voice’ of your customer.
When you choose Survox, the data collected from your surveys is placed in a single repository for easy analysis—even when using a mixed-mode survey solution.
How Survox Helps University Researchers
- Social Science Research — Create new questionnaires within the Survox console or leverage existing online surveys.
- Course Evaluations — Administrators need to know which programs are working and which are not. Providing students with different ways to engage collects more representative feedback.
- Alumni and Fundraising Campaigns — Connecting with alumni is important for any university. High net-worth and many older alumni are better served by a the more personal touch phone offers.
Survox lets you take advantage of different deployment methods to reach your target audiences in the way they prefer to be contacted, all while building one data set that can be easily analyzed.
Survox provides us with an excellent platform to undertake continuous global phone surveys. Hundreds of interviewers log on to our system from different countries and Survox allows them to perform excellent and high-quality work. … we now have an excellent mixed mode environment for any multi-lingual surveying needs.
Large International Consulting Firm