Customer Experience

Get a Deeper Understanding of Your Customers’ Experience

 

Voice-based customer experience and market research data collection gives you unparalleled ability to precisely target respondents and distill quantitative and qualitative insights from conversational response.

Survox provides the tools and services to conduct voice-based surveys that get the results you need quickly and economically. Our technology enables you to dynamically personalize questions for each audience member using their information from your customer relationship management (CRM) and point-of-sale (POS) systems.

DOWNLOAD the Speak Easy Research

Customer Satisfaction Surveys

 

Net Promoter, True Intent, Feature Prioritization

Post-Transaction Experience Surveys

Point-of-sale, customer service interaction, service delivery

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Segmentation Studies

 

Demographic, Economic, Attitudinal, Usage

You Provide the Requirements, We Deliver the Results

  • Create Your Surveys —Survox’s professionals use your questionnaire to create voice-based surveys that get the data you need.
  • Target Respondents — Contacts can be imported from your CRM system or other data sources then intelligently managed for survey delivery and participation.
  • Analyze and Act on Your Results —Customer responses can be exported into analytics platforms like Qualtrics and Focus Vision for analysis as voice records, or translated to text using Natural Language Processing (NLP).

 Capture the True Voice of Your Customer

Fully managed services for optimized voice-data collection

Survox IVR

Interactive Voice Response Surveys

 

 

  • Automated respondent targeting & management
  • Recorded or voice-to-text question transcription
  • Voice-response recording
  • Text-to-voice transcription

Survox Multi-Mode Platform

A scalable survey solution to optimize survey delivery

 

  • Integrated voice and online survey delivery
  • Optimized delivery based on quota requirements
  • Integrate with multiple online survey platforms including Qualtrics, SurveyMonkey & Survey Gizmo

Professional Services

Assistance with collecting actionable CX response data

 

  • Survey development
  • Text-to-voice & Voice-to-text transcription
  • Voice-data sentiment analysis
  • Platform & system integration

Put Survox’s voice-based solutions to work for you today.

Start now by contacting us!

Survox has been very easy to work with and their response time is very fast. Survox delivered exactly what we needed: quick implementation and flawless execution.
More than a vendor, Survox served as a partner, and their expertise in automated phone surveys greatly contributed to the program’s success.

Manager, Strategic Insights