Monitoring and Gauging Opinions and Experience
Regardless of whether your target respondents have just interacted by visiting a store, calling in with a support issue, completing a course, or are members of the demographic you’re studying, the approach matters.
Designing the survey strategy to ensure they have the best possible experience and remain engaged as they provide their answers is critical—and easily done with Survox.
To achieve the desired levels of feedback to ensure that quotas are being filled, respondent recruitment should be a key area of focus.
Here are a few examples:
- National Retail Franchise Uses IVR set up and managed by Survox to conduct 100 surveys per store, per month for trend analysis which are triggered by an invitation to connect after each loyalty card holder purchases
- Public Opinion Polling Uses live interviewers (CATI) in a call center powered by Survox to gain insights from key precincts to learn how a candidate is trending.
- University Uses web surveys and IVR surveys hosted by Survox to collect course evaluations from students at the end of a semester.