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Call Center Staff

Zylun Insights Adds Phone Cost Effectively While Optimizing Operational Productivity

Since all call centers require specialized technology to run effectively, adding phone interviewing can introduce technical hurdles for researchers. Or does it? Zylun Insights, a consumer insights corporation, operates highly sophisticated call centers in Rexburg, Idaho. With the Survox for Qualtrics integration solution, Zylun maintains optimal operational productivity while leveraging Qualtrics survey and panel and delivering… Read More»

5 Easy Best Practices To Optimizing Your IVR Survey

Leaders in Market Research, Customer CX and Customer Insights have all found automated phone surveys (IVR) to be an essential tool in reaching out to customers to gain the crucial insights needed to develop and deliver incredible products and exceptional service. That’s the good news. However, as a career market researcher, I can say with… Read More»

Customer Experience - Customer Emotion

What Component Of Customer Experience Has The Largest Impact On Loyalty?

2016 is the year of emotion in customer experience, according to Bruce Temkin, customer CX thought leader and managing partner, Temkin Group. In his latest study on customer CX trends, Temkin writes: “Our research shows that emotion is the component of customer experience that has the largest impact on loyalty.” Lauren Kindzierski, VP of solutions… Read More»

Survox for FocusVision

Survox IVR for FocusVision Launches New Multi-Mode Partnership

Survox IVR for FocusVision is a multi-mode solution that enables marketers and insights leaders to easily add automated phone interviewing to any online study. The Survox IVR for FocusVision service allows customers to voice their opinions and researchers to hear their feedback – while maintaining and analyzing all the data within the FocusVision platform. Unencumbered by technology… Read More»

Survox Professional Services

Survox Helps Global Retailer Glean Insights From Over 30,000 Customers Daily

Dedicated to creating uniquely branded customer experiences, this international retailer surveys over 85,000 patrons throughout the U.S. and Canada every day to get feedback on store visits. Providing an exceptional customer experience is a core value of the retailer. Survox technology and the efforts of the Survox Professional Services Team have contributed to the survey… Read More»

IVR Survey Respondent

Do You Know the 7 Dimensions of an Optimized IVR Survey?

Do you know how happy your customers are? Do you know what they’re thinking? Are you capturing their insights to help elevate the customer experience? IVR – automated phone interviews – can help you connect with your customers quickly and cost effectively. When you incorporate audio-recordings, you capture the True Voice of the Customer – a… Read More»

Survox NorthWest MRA TCPA Webinar

TCPA Panel Discussion Among NorthWest MRA Conference Highlights

The high points of the recent 2016 NorthWest MRA Education Conference included a panel discussion and webinar addressing latest legal and legislative news and implications of the Telephone Consumer Protection Act (TCPA). Panelists shared insights and best practices to achieve compliance and safeguard their businesses from lawsuits. To learn more about TCPA and what’s happening… Read More»

Survox NorthWest MRA TCPA Webinar

Live Webinar June 3: TCPA Updates & Impacts

Survox is pleased to present this FREE TCPA Webinar Recorded Live June 3, 2016 from the Annual NorthWest MRA Education Event The Telephone Consumer Protections Act restricts telephone solicitations and the use of automated telephone equipment. Originally written in 1991, many in the marketing and research industries view the regulation as outdated and hold the… Read More»

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