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Grow Your Business With Survox IVR Services

What could be better? A new high-profile project with immediate and potential long-term revenue opportunities. There’s a slight catch however; it requires an infrastructure and staff expertise that can design, implement and manage an IVR project – resources that you lack in-house. No problem! Survox Professional Solutions can partner with your business and serve as… Read More»

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Get In Front Of Our Customers And Seize The Opportunity! Survox Summit 2017

Our customers are your sales opportunities. Sponsor Now They’re decision makers. They’re influencers. They drive the technical strategy for their business. As active producers of multi-mode data collection projects, they are the folks who would be most interested in your products and services. And for the next 6 months they’ll be checking their email, coming to… Read More»

Survox Summit 2017

Reach A New Pinnacle of Technical Skill – Survox Summit 2017

At one beautiful location…  In just two days… You’ll experience a wealth of product experts, industry thought leaders, and field-tested peers who together will elevate your technical skills, offer actionable solutions to your daily challenges and broaden your understanding of industry trends. 10 Compelling Reasons to Attend the 2017 Survox Summit in San Francisco, March… Read More»

Survox for FocusVision

Survox IVR for FocusVision Launches New Multi-Mode Partnership

Survox IVR for FocusVision is a multi-mode solution that enables marketers and insights leaders to easily add automated phone interviewing to any online study. The Survox IVR for FocusVision service allows customers to voice their opinions and researchers to hear their feedback – while maintaining and analyzing all the data within the FocusVision platform. Unencumbered by technology… Read More»

Thinking of IVR for Enterprise

How Rethinking IVR Can Help You Mine Brilliant Customer Insights

Disruptive technology is not only upending established industries and perennial businesses, it is also shattering long-held business myths. Among them, the use and limitations of IVR (automated phone surveys). Survox’s latest thought leadership white paper, Debunking 5 Myths About IVR, sheds new light on the following misconceptions: Myth #1 FCC PROHIBITS THE USE OF IVR… Read More»

Survox NorthWest MRA TCPA Webinar

Live Webinar June 3: TCPA Updates & Impacts

Survox is pleased to present this FREE TCPA Webinar Recorded Live June 3, 2016 from the Annual NorthWest MRA Education Event The Telephone Consumer Protections Act restricts telephone solicitations and the use of automated telephone equipment. Originally written in 1991, many in the marketing and research industries view the regulation as outdated and hold the… Read More»

Overcoming Respondent Fatigue and Low Response Rates

MaritzCX just concluded CXFusion 2016, a terrific conference on customer experience best practices. This conference was brimming with CX practitioners drawn to the topics and the opportunity to network with others on what MaritzCX terms the “CX Evolution” journey. R. Ray Wang, a keynote speaker, observed that the average tenure of a Fortune 500 company… Read More»

TCPA reporting solution xLOG

xLOG: Insurance for Our Litigious Times

If someone challenges your process compliance, can you produce the documentation that shows how your shop contacted a specific person on a specific day? It’s not an academic question. Lawsuits stemming from the 1991 Telephone Consumer Protection Act (TCPA)-which prohibits the use of automatic telephone dialing systems to call cell phones without the recipient’s prior… Read More»

TCPA and the Inaccuracies of Today’s Polls

Guest Blogger Dave Harwood A former Vice President of Information Technology and 35-year veteran of Maritz Research, Dave Harwood was responsible for the technology in all their call centers. Dave shares his unique perspective on how the court’s recent interpretation of the Telecommunication Protection Act, (TCPA), has  affected the accuracy and economics of polling. I… Read More»

My View from the Qualtrics Summit

Over 2,000 people attended this year’s Qualtrics Insight Summit in Salt Lake City, exceeding expectations and contributing to what could only be called a “high-voltage” event. Among the first day’s keynote speakers and addresses, I was particularly eager to attend the presentation by Malcolm Gladwell. Malcolm Gladwell talked about how we don’t always use data… Read More»

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