Call Center Staff

Zylun Insights Adds Phone Cost Effectively While Optimizing Operational Productivity

Since all call centers require specialized technology to run effectively, adding phone interviewing can introduce technical hurdles for researchers. Or does it? Zylun Insights, a consumer insights corporation, operates highly sophisticated call centers in Rexburg, Idaho. With the Survox for Qualtrics integration solution, Zylun maintains optimal operational productivity while leveraging Qualtrics survey and panel and delivering… Read More»

Survox Summit 2017

Reach A New Pinnacle of Technical Skill – Survox Summit 2017

At one beautiful location…  In just two days… You’ll experience a wealth of product experts, industry thought leaders, and field-tested peers who together will elevate your technical skills, offer actionable solutions to your daily challenges and broaden your understanding of industry trends. 10 Compelling Reasons to Attend the 2017 Survox Summit in San Francisco, March… Read More»

Customer Experience - Customer Emotion

What Component Of Customer Experience Has The Largest Impact On Loyalty?

2016 is the year of emotion in customer experience, according to Bruce Temkin, customer CX thought leader and managing partner, Temkin Group. In his latest study on customer CX trends, Temkin writes: “Our research shows that emotion is the component of customer experience that has the largest impact on loyalty.” Lauren Kindzierski, VP of solutions… Read More»

Survox for FocusVision

Survox IVR for FocusVision Launches New Multi-Mode Partnership

Survox IVR for FocusVision is a multi-mode solution that enables marketers and insights leaders to easily add automated phone interviewing to any online study. The Survox IVR for FocusVision service allows customers to voice their opinions and researchers to hear their feedback – while maintaining and analyzing all the data within the FocusVision platform. Unencumbered by technology… Read More»

TCPA reporting solution xLOG

xLOG: Insurance for Our Litigious Times

If someone challenges your process compliance, can you produce the documentation that shows how your shop contacted a specific person on a specific day? It’s not an academic question. Lawsuits stemming from the 1991 Telephone Consumer Protection Act (TCPA)-which prohibits the use of automatic telephone dialing systems to call cell phones without the recipient’s prior… Read More»

Multi-Mode Multi-Vendor solution from Survox

New Survox Release Features Advanced Survey Integration Capabilities to Optimize Multi-Mode Data Collection

Download our Press Release (pdf) San Francisco CA, December 16, 2015 – Survox, the global leader in phone survey automation, today announced the latest release to its multi-mode survey management platform that streamlines and expedites integration with other web-delivered market research solutions. This new release enables decision-makers seeking customer, employee and market insights—including voice of the… Read More»


Survox Summit Preview and Sponsor of the Week Key Research

With presidential and local election polling already underway, are you ready for 2016? Attend the Survox Summit to find more ways you can improve your operation. We’ll share information at the Summit about how to get the most value out of our technology and discuss hot topics in market research and opinion polling. You’ll hear… Read More»

CFMC becomes Survox

Download this press release as a PDF CFMC’s respondent targeting and survey automation platform powers many of the world’s most advanced phone research operations. As the industry has evolved, so has the company’s go-to-market strategy and now the company is reflecting that change by rebranding its corporate identity to Survox, Inc. “In the age of… Read More»


TCPA Regulations and How to Avoid Litigation

The TCPA ruling from the FCC that went into effect on July 10, 2015, which was intended to protect consumers against unwanted robo calls and spam texts from telemarketers, also has provisions that can significantly influence the way phone survey research is conducted. Jeffrey Poston, partner, Crowell and Moring, will give a keynote presentation at the Survox Summit on this topic.

August 21 – Quota Management Webinar

Technical Webinar: Review a variety of tips to help you manage quotas most effectively, particularly as this relates to master quota files. You’ll learn how our technology enables you handle cell phone lines differently than landlines and how quotas can be managed very efficiently with our software. Here’s a summary of best practices covered in this webinar.


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