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A New Day for the TCPA?

If you field or sponsor phone-based research studies to gauge customer satisfaction, customer experience (CX), or voter sentiment in the US, you already know that complying with the Telephone Consumer Protections Act (TCPA) of 1993 impacts efficiency and effectiveness. Among the many components of the TCPA, the act states that “an automatic telephone dialing system… Read More»

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National Healthcare Provider Improves CX with IVR

When a nation-wide healthcare provider of Medicaid and specialty services needed to gather more customer experience feedback on their member interaction with their service providers, they contacted Survox.   The key challenges for increasing customer feedback were timing and reach. For this application and the demographic the company needed to survey, Survox’s automated interactive voice… Read More»

Call Center Staff

Zylun Insights Adds Phone Cost Effectively While Optimizing Operational Productivity

Since all call centers require specialized technology to run effectively, adding phone interviewing can introduce technical hurdles for researchers. Or does it? Zylun Insights, a consumer insights corporation, operates highly sophisticated call centers in Rexburg, Idaho. With the Survox for Qualtrics integration solution, Zylun maintains optimal operational productivity while leveraging Qualtrics survey and panel and delivering… Read More»

Survox Summit 2017

Reach A New Pinnacle of Technical Skill – Survox Summit 2017

At one beautiful location…  In just two days… You’ll experience a wealth of product experts, industry thought leaders, and field-tested peers who together will elevate your technical skills, offer actionable solutions to your daily challenges and broaden your understanding of industry trends. 10 Compelling Reasons to Attend the 2017 Survox Summit in San Francisco, March… Read More»

5 Easy Best Practices To Optimizing Your IVR Survey

Leaders in Market Research, Customer CX and Customer Insights have all found automated phone surveys (IVR) to be an essential tool in reaching out to customers to gain the crucial insights needed to develop and deliver incredible products and exceptional service. That’s the good news. However, as a career market researcher, I can say with… Read More»

Survox Professional Services

Survox Helps Global Retailer Glean Insights From Over 30,000 Customers Daily

Dedicated to creating uniquely branded customer experiences, this international retailer surveys over 85,000 patrons throughout the U.S. and Canada every day to get feedback on store visits. Providing an exceptional customer experience is a core value of the retailer. Survox technology and the efforts of the Survox Professional Services Team have contributed to the survey… Read More»

IVR Survey Respondent

Do You Know the 7 Dimensions of an Optimized IVR Survey?

Do you know how happy your customers are? Do you know what they’re thinking? Are you capturing their insights to help elevate the customer experience? IVR – automated phone interviews – can help you connect with your customers quickly and cost effectively. When you incorporate audio-recordings, you capture the True Voice of the Customer – a… Read More»

Survox NorthWest MRA TCPA Webinar

TCPA Panel Discussion Among NorthWest MRA Conference Highlights

The high points of the recent 2016 NorthWest MRA Education Conference included a panel discussion and webinar addressing latest legal and legislative news and implications of the Telephone Consumer Protection Act (TCPA). Panelists shared insights and best practices to achieve compliance and safeguard their businesses from lawsuits. To learn more about TCPA and what’s happening… Read More»

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