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Surveying Seniors

Tips for Surveying an Aging Population

The “over 65 years of age” bracket is one of the fastest growing demographic segments in the country and will be for some time. And while health care is a big spend category for this audience, their contribution also affects many other sectors of the economy. Seniors are and will be, important customers for businesses of… Read More»

National Healthcare Provider Improves CX with IVR

When a nation-wide healthcare provider of Medicaid and specialty services needed to gather more customer experience feedback on their member interaction with their service providers, they contacted Survox.   The key challenges for increasing customer feedback were timing and reach. For this application and the demographic the company needed to survey, Survox’s automated interactive voice… Read More»

5 Easy Best Practices To Optimizing Your IVR Survey

Leaders in Market Research, Customer CX and Customer Insights have all found automated phone surveys (IVR) to be an essential tool in reaching out to customers to gain the crucial insights needed to develop and deliver incredible products and exceptional service. That’s the good news. However, as a career market researcher, I can say with… Read More»

Survox Professional Services

Survox Helps Global Retailer Glean Insights From Over 30,000 Customers Daily

Dedicated to creating uniquely branded customer experiences, this international retailer surveys over 85,000 patrons throughout the U.S. and Canada every day to get feedback on store visits. Providing an exceptional customer experience is a core value of the retailer. Survox technology and the efforts of the Survox Professional Services Team have contributed to the survey… Read More»

Thinking of IVR for Enterprise

How Rethinking IVR Can Help You Mine Brilliant Customer Insights

Disruptive technology is not only upending established industries and perennial businesses, it is also shattering long-held business myths. Among them, the use and limitations of IVR (automated phone surveys). Survox’s latest thought leadership white paper, Debunking 5 Myths About IVR, sheds new light on the following misconceptions: Myth #1 FCC PROHIBITS THE USE OF IVR… Read More»

Phone and IVR for Research and CX

Survox IVR Helps National Pharmacy Chain Reach 170,000+ Customers Monthly to Improve CX Experience

  Exceeding customer expectations, creating exceptional products, delivering highly relevant personalized experiences at every touch point—this is the new baseline for today’s marketers and customer experience professionals. A quality customer experience is critical to ensuring repeat business, positive branding and financial success. Automated phone surveys utilizing IVR technology can be an essential tool in reaching… Read More»

What’s New in Digital Marketing May Surprise You → Voice

In the age of IOT and Big Data, the new edge for CXM and WFM is Voice.  Survox is working hard to ‘democratize’ voice-based research to help decision makers get fast, representative input for rapid, quality insights. Capturing the True ‘Voice’ of the Customer Today’s CMO is interested in an integrated, 360˚ view of the… Read More»

USA & the TCPA | Rational Player?

The United States prides itself on a healthy environment within which citizens have a voice in government and corporations conduct business within a predictable regulatory structure. Both entities make decisions based on a trust that the government will act as a rational player* and change policies only when changing them is in their self-interest. The FCC’s latest TCPA ruling, sending us back to rotary phones, seems to have broken that trust.

Qualtrics and CFMC Team to Offer Best-of-Breed Call Center Technology With Powerful Online Survey Engine

PROVO, UT–(Marketwired – Nov 18, 2014) – Conducting multi-channel market research in today’s hyper-competitive markets is a must. Successful organizations understand this imperative and leverage research programs to gather critical insights that inform product development efforts, marketing campaigns, public opinion research, and customer experience programs.

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