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National Healthcare Provider Improves CX with IVR

When a nation-wide healthcare provider of Medicaid and specialty services needed to gather more customer experience feedback on their member interaction with their service providers, they contacted Survox.   The key challenges for increasing customer feedback were timing and reach. For this application and the demographic the company needed to survey, Survox’s automated interactive voice… Read More»

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Grow Your Business With Survox IVR Services

What could be better? A new high-profile project with immediate and potential long-term revenue opportunities. There’s a slight catch however; it requires an infrastructure and staff expertise that can design, implement and manage an IVR project – resources that you lack in-house. No problem! Survox Professional Solutions can partner with your business and serve as… Read More»

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Get In Front Of Our Customers And Seize The Opportunity! Survox Summit 2017

Our customers are your sales opportunities. Sponsor Now They’re decision makers. They’re influencers. They drive the technical strategy for their business. As active producers of multi-mode data collection projects, they are the folks who would be most interested in your products and services. And for the next 6 months they’ll be checking their email, coming to… Read More»

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Zylun Insights Adds Phone Cost Effectively While Optimizing Operational Productivity

Since all call centers require specialized technology to run effectively, adding phone interviewing can introduce technical hurdles for researchers. Or does it? Zylun Insights, a consumer insights corporation, operates highly sophisticated call centers in Rexburg, Idaho. With the Survox for Qualtrics integration solution, Zylun maintains optimal operational productivity while leveraging Qualtrics survey and panel and delivering… Read More»

Survox Summit 2017

Reach A New Pinnacle of Technical Skill – Survox Summit 2017

At one beautiful location…  In just two days… You’ll experience a wealth of product experts, industry thought leaders, and field-tested peers who together will elevate your technical skills, offer actionable solutions to your daily challenges and broaden your understanding of industry trends. 10 Compelling Reasons to Attend the 2017 Survox Summit in San Francisco, March… Read More»

5 Easy Best Practices To Optimizing Your IVR Survey

Leaders in Market Research, Customer CX and Customer Insights have all found automated phone surveys (IVR) to be an essential tool in reaching out to customers to gain the crucial insights needed to develop and deliver incredible products and exceptional service. That’s the good news. However, as a career market researcher, I can say with… Read More»

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What Component Of Customer Experience Has The Largest Impact On Loyalty?

2016 is the year of emotion in customer experience, according to Bruce Temkin, customer CX thought leader and managing partner, Temkin Group. In his latest study on customer CX trends, Temkin writes: “Our research shows that emotion is the component of customer experience that has the largest impact on loyalty.” Lauren Kindzierski, VP of solutions… Read More»

Survox Professional Services

Survox Helps Global Retailer Glean Insights From Over 30,000 Customers Daily

Dedicated to creating uniquely branded customer experiences, this international retailer surveys over 85,000 patrons throughout the U.S. and Canada every day to get feedback on store visits. Providing an exceptional customer experience is a core value of the retailer. Survox technology and the efforts of the Survox Professional Services Team have contributed to the survey… Read More»

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Do You Know the 7 Dimensions of an Optimized IVR Survey?

Do you know how happy your customers are? Do you know what they’re thinking? Are you capturing their insights to help elevate the customer experience? IVR – automated phone interviews – can help you connect with your customers quickly and cost effectively. When you incorporate audio-recordings, you capture the True Voice of the Customer – a… Read More»

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