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Call Center Staff

Zylun Insights Adds Phone Cost Effectively While Optimizing Operational Productivity

Since all call centers require specialized technology to run effectively, adding phone interviewing can introduce technical hurdles for researchers. Or does it? Zylun Insights, a consumer insights corporation, operates highly sophisticated call centers in Rexburg, Idaho. With the Survox for Qualtrics integration solution, Zylun maintains optimal operational productivity while leveraging Qualtrics survey and panel and delivering… Read More»

Best Practices, Market Research, Partners, Software, Uncategorized

Survox Summit 2017

Reach A New Pinnacle of Technical Skill – Survox Summit 2017

At one beautiful location…  In just two days… You’ll experience a wealth of product experts, industry thought leaders, and field-tested peers who together will elevate your technical skills, offer actionable solutions to your daily challenges and broaden your understanding of industry trends. 10 Compelling Reasons to Attend the 2017 Survox Summit in San Francisco, March… Read More»

Best Practices, Market Research, Software, Survox Events, Survox News

5 Easy Best Practices To Optimizing Your IVR Survey

Leaders in Market Research, Customer CX and Customer Insights have all found automated phone surveys (IVR) to be an essential tool in reaching out to customers to gain the crucial insights needed to develop and deliver incredible products and exceptional service. That’s the good news. However, as a career market researcher, I can say with… Read More»

Best Practices, Enterprises, Market Research, Services, Uncategorized

Customer Experience - Customer Emotion

What Component Of Customer Experience Has The Largest Impact On Loyalty?

2016 is the year of emotion in customer experience, according to Bruce Temkin, customer CX thought leader and managing partner, Temkin Group. In his latest study on customer CX trends, Temkin writes: “Our research shows that emotion is the component of customer experience that has the largest impact on loyalty.” Lauren Kindzierski, VP of solutions… Read More»

Best Practices, Software, Uncategorized, Voice of the Customer

Survox for FocusVision

Survox IVR for FocusVision Launches New Multi-Mode Partnership

Survox IVR for FocusVision is a multi-mode solution that enables marketers and insights leaders to easily add automated phone interviewing to any online study. The Survox IVR for FocusVision service allows customers to voice their opinions and researchers to hear their feedback – while maintaining and analyzing all the data within the FocusVision platform. Unencumbered by technology… Read More»

Software, Survox News, Uncategorized, Voice of the Customer

Survox Professional Services

Survox Helps Global Retailer Glean Insights From Over 30,000 Customers Daily

Dedicated to creating uniquely branded customer experiences, this international retailer surveys over 85,000 patrons throughout the U.S. and Canada every day to get feedback on store visits. Providing an exceptional customer experience is a core value of the retailer. Survox technology and the efforts of the Survox Professional Services Team have contributed to the survey… Read More»

Best Practices, Enterprises, Market Research, Uncategorized

IVR Survey Respondent

Do You Know the 7 Dimensions of an Optimized IVR Survey?

Do you know how happy your customers are? Do you know what they’re thinking? Are you capturing their insights to help elevate the customer experience? IVR – automated phone interviews – can help you connect with your customers quickly and cost effectively. When you incorporate audio-recordings, you capture the True Voice of the Customer – a… Read More»

Best Practices, Market Research, Uncategorized, Voice of the Customer

Survox NorthWest MRA TCPA Webinar

TCPA Panel Discussion Among NorthWest MRA Conference Highlights

The high points of the recent 2016 NorthWest MRA Education Conference included a panel discussion and webinar addressing latest legal and legislative news and implications of the Telephone Consumer Protection Act (TCPA). Panelists shared insights and best practices to achieve compliance and safeguard their businesses from lawsuits. To learn more about TCPA and what’s happening… Read More»

Best Practices, Market Research, Opinion Polling, Uncategorized

Thinking of IVR for Enterprise

How Rethinking IVR Can Help You Mine Brilliant Customer Insights

Disruptive technology is not only upending established industries and perennial businesses, it is also shattering long-held business myths. Among them, the use and limitations of IVR (automated phone surveys). Survox’s latest thought leadership white paper, Debunking 5 Myths About IVR, sheds new light on the following misconceptions: Myth #1 FCC PROHIBITS THE USE OF IVR… Read More»

Best Practices, Enterprises, Survox News

Phone and IVR for Research and CX

Survox IVR Helps National Pharmacy Chain Reach 170,000+ Customers Monthly to Improve CX Experience

  Exceeding customer expectations, creating exceptional products, delivering highly relevant personalized experiences at every touch point—this is the new baseline for today’s marketers and customer experience professionals. A quality customer experience is critical to ensuring repeat business, positive branding and financial success. Automated phone surveys utilizing IVR technology can be an essential tool in reaching… Read More»

Best Practices, Enterprises, Voice of the Customer

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