February 7, 2017

Survox Appoints New VP of Engineering to Drive Voice-based CX Feedback Automation

Survox is excited to announce Khozema Ujjainwala, formerly with Verint Systems, has joined the company’s senior leadership team to speed the development of new voice-based data solutions.

As VP of Engineering, Khozema will oversee the evolution of the company’s interactive voice response (IVR) and computer-assisted telephone interviewing (CATI) software as well as the development of new voice-based data collection solutions. Prior to joining Survox, Khozema was Head of Engineering for North America at Verint Systems, where he led the product development of the KANA software Knowledge and Engagement Management platform.

“We are developing voice-recognition and AI solutions to help marketers hear the true Voice-of-the-Customer and make more informed decisions,” states Mary McDougall, CEO of Survox. “By expanding our technical capability and leadership we are able to equip our clients to leverage speech for both faster and richer insight.”

Khozema is both a practical and a visionary product leader, with twenty years of experience successfully conceptualizing, building, and delivering enterprise applications that delight customers. He has been instrumental in building cloud deployment strategies and is well-versed at analyzing, building and leading the implementation of highly scalable business process solutions and SaaS applications.

Khozema holds a Bachelor Degree in Computer Science from Mumbai University.