Menu
Survox Newsletter, # 3 banner image

Survox Newsletter, # 3

Survox_header_tall

Survox News

Reach New Heights in Data Collection at the Survox Summit

October 8-9, 2015 | Philadelphia, PA

summit hikers

more information

Join us at the Survox® Summit in Philadelphia’s Historic District with an exciting line up of activities and sessions. You’ll learn best practices for optimized call center operations and discuss important issues and trends in data collection. PRC credits will be available.

Conference Agenda Notesprc logo

Guest speakers will discuss “The Future of Phone Research,” and “TCPA Regulations & How to Avoid Litigation.” Agenda

Hotel and Conference Registration
liberty bellRegistration begins in July. Rates range from $225 to $299 per person, depending on the number of attendees from your organization. Early registration ends August 7. Our host hotel, Wyndham, has discounted rooms available from $189 a night. Make your room reservations now before they’re gone!

IVR the New Phone?

Do you want to experience the benefits of phone research at a much lower cost?

Want to give your respondents more choices in how to engage?

Need an automated way to collect post-transaction or interview feedback?

If so, it’s time to think outside the mode – whether you are a marketing organization looking to more fully capture and record the voice of the customer or a call center focused on becoming more efficient. It’s time to consider Survox® IVR.

It’s easy to get started with Survox IVR.  The Customer Success team offers IVR training to enable your team or will program and manage IVR as a service to help you get started. Either way, you can achieve the benefits of phone research at a much lower cost.

When to Use IVR
IVR is an excellent approach for calls that don’t require live interviewers. This may include:

  • Fielding inbound calls and performing CTI transfers from live call center agents
  • Placing outbound calls for brief interviews
  • Collecting customer feedback – Have a URL and an 800 number on store receipt and other invitations to connect.

More information

Thanks to Our Sponsors!

Everest Sponsors
keyresearch-logo
Kinesis_NewLogo
SSRS_logo
Day Hike Sponsors
Marketing Systems Group Logo

New White Papers and Articles

Recent compelling white papers, articles, and other materials, featuring best practices in multi-mode data collection, the value of IVR, and more.

Unlock Your Research Design 

Multi-Mode Best Practices

Follow Us!

survox_li_20 twitter_cfmc_20 survox_blog_20

In This Issue

Reach New Heights at the Survox Summit

  • Agenda Notes
  • Call for Speakers

Tech Tips — Next One June 26

IVR the New Phone?

New White Papers

  • Multi-Mode Use Cases
  • Call Center Optimization

Survox and Industry News

Social Media Update

Survox & Industry News

This Friday, June 26

 Tech Tips Webinar: Implementing Innovative Surveys

2015 PAPOR Mini Conference
papor logo
Facebook | Menlo Park CA
also via Webinar

Our CEO will offer a recap of her AAPOR 2015 panel on Polling Accuracy

TCPA-Related News
What’s the Matter with Polling?

June 20 New York TimesEditorial

CASRO/MRA Urge FCC to Modernize
the TCPA Regulations for Calling Cell Phones

MRA ISC 2015 presentation
now available for download
“Phone – Insanity or Competitive Advantage?”

Mark Your Calendar for these Webinars
7/24: Data Integrity Best Practices
8/21: Markets & Quotas
9/18: Problem Recovery Strategies

 

Social Media Update

Follow us on Twitter @Survox. We have consolidated our messaging into one channel to simplify your news feeds.
linkedin_cfmc_25.gifJoin the Conversation at Survox & Survent Users Group and follow our Survox Solutions company page.

Best Practices, Market Research, Political Polling, Survox Events, Survox News

Warning!

You are using an outdated browser. Things may not appear as intended. We recommend updating your browser to the latest version.

Close