Multi-mode Insights Software

Powerful enterprise class insights platform enabling Web, Phone, and IVR data collection modes

Survox enables insights managers, market researchers, pollsters, and call center managers to collect quality data. Software and Services combine to allow you to build integrated solutions to reach your customers, employees, and constituents through multi-channel touchpoints.

What Can We Help You With?

We provide data collection solutions to the market research industry. The software allows you to field the most complex phone, web and IVR studies in a true multimode design with industry leading sample management. The platform is supported by private cloud hosting, dialer capabilities and professional services options.

Brings the power of the Insights Research platform to life by providing enterprises with a fully managed private cloud implementation. System, Software and Project specific services are leveraged to provide you a solution with the goal of being and integrated extension of your team. It is your dedicated platform and we are your team.

Integrating the scripting and survey capabilities into your Enghouse call center solution. We enable simple to complex agent scripting workflows with performance and quality tracking metrics. This integration also enables you to implement post-interaction surveys. With our Professional Services team, you can implement your script and unique requirements.

Benefits of the Survox Platform

Precisely target respondents
Easily manage complex sample requirements
Quickly attain quota
Integrate with multiple vendor platforms
Consolidate multi-mode survey data in a single file
Optimize Research Call Center Operations

Assistance to Assure You Reach Your Goals

Our experienced professional services team can partner with you to architect an efficient insights system that supports the smooth and seamless integration of customer data across all enterprise systems: insights platforms, CRM, Help Desk, Point of Sale transactions, data repositories.

  • Convert online surveys to interactive voice surveys
  • Dynamically update surveys with information from CRM and POS systems
  • Convert voice-to-text with natural language programming for deep analysis
  • Integrate with Qualtrics, Lucid,  Focusvision,  Survey Gizmo and other data management platforms
  • Move operations to the cloud

Voice of the Brand

One of the goals of a customer experience program is to measure the relationship between the brand and the customer at various touch Read More

About Survox

Our focus is on delivering early, accurate insights “When Quota Matters” and our survey solutions and services ensure that whatever your requirements, you will get the results you need.

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