Automation for Survey Delivery and Phone Interviewing Assistance
Survox IVR provides an economical, automated interactive survey solution for customer experience, market research and opinion polling data collection.
Survox IVR provides the capability you need to for fast voice-based engagement.
- Automate outbound respondent recruitment
- Screen inbound calls for phone interviewers
- Increase demographic reach
- Offer questions in specific languages
- Automate appointment settings and schedule call backs
- Access third party databases for outbound dialing sample
Benefits of Survox IVR
Improve Response Rate. Access demographics that can only participate by phone. Caters to your respondent’s preference by providing a choice of engagement methods.
Reduce Self-Selection Bias. Avoid response from just the very satisfied or very unsatisfied by automatically following up transactions with proactive outbound survey.
Field Inbound Calls Automatically. The Survox IVR workflow ensures that callbacks are answered immediately by blending inbound calls with outbound calls in interviewer queues.
Increased Operational Flexibility. Screen, transfer, and manage calls to maximize caller retention. Automatically schedule or conduct an interview and gather post-transaction feedback.
Efficiently Add IVR Capability
Survox IVR Services lets you add automated voice survey capability without needing to learn new technology. You provide the survey and list, and we’ll do the rest. The Survox team can help you set up and manage an IVR survey project so you can focus on results.
Survox provides us with an excellent platform to undertake continuous global phone surveys. Hundreds of interviewers log on to our system from different countries and Survox allows them to perform excellent and high-quality work. … we now have an excellent mixed mode environment for any multi-lingual surveying needs.
Large International Consulting Firm