Customer Experience & Insight

Get More Actionable Insight by Leveraging Multiple Survey Channels

Customers have a lot of choices, so it’s imperative to understand their experience to know what you’re doing that works well and what needs to be improved.  Survox gives you the ability to collect that information across multiple channels.

The ability to use multiple interviewing modes—automated, interactive voice response (IVR), phone interviews, and online surveys, or any combination— lets you collect the information you need in the shortest possible time.

Post-Transaction Surveys

Point-of-sale, customer service interaction, service delivery

Customer Satisfaction Surveys

Net Promoter, True Intent, Feature Prioritization

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Segmentation Studies

Demographic, Economic, Attitudinal, Usage

Create and Manage Surveys from an Easy to Use Interface

  • Create Your Surveys —Survox’s team of professionals take your questionnaire and create effective surveys that get the data you need.
  • Target Respondents — Contacts can be imported from your CRM system or other data sources then intelligently managed for survey delivery and  participation.
  • Monitor Progress — Keep track of survey results real-time with customizable dashboards and reports.
  • Analyze and Act on Your Results — Survey data can be exported into analytics platforms like Qualtrics, MaritzCX and Kinesis as well as CRM systems for you to analyze.

The Right Tools for Your Survey

Survox provides the right set of solution with everything you need to optimize productivity

Survox IVR

Automated Interactive Voice Response surveys for outbound and inbound surveys

Survox Phone

Computer Assisted Telephone Interviewing for in-depth surveys

Our experienced professional services team can partner with you to integrate customer data across all enterprise systems: insights platforms, CRM, Help Desk, Point of Sales transactions, data repositories.

Put Survox’s multi-mode solutions to work for you today.

Start now with your FREE quote!

Survox has been very easy to work with and their response time is very fast. Survox delivered exactly what we needed: quick implementation and flawless execution.
More than a vendor, Survox served as a partner, and their expertise in automated phone surveys greatly contributed to the program’s success.

Manager, Strategic Insights