Blog

June 14, 2018

Survox Enhances Multi-Mode Survey Platform

Solution updates simplify user experience with more than 100 enhancements and bug fixes

Phoenix, AZ (June 14, 2018)

Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration software and services, today introduced version 8.8.14 of its Survox Platform.

Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.

This latest iteration incorporates more than 100 enhancements, wish fulfillment and bug fixes. New features include advancements to cross-study quota controls, improved international
study support, more flexible web themes, improvements throughout the jQuery and JavaScript libraries, improved respondent voice file management, and new sample workflow options.

“The latest release focuses on improving the already robust platform,” said Survox Vice President of Customer Success, Allen Porter. “With various enhancements to Survent, Survox Console, Survox Dialer, and Sample Manager tools, the platform is now even easier to use and is able to further integrate into the Enghouse Interactive product portfolio.”

Augmented by advanced quota control and integration with analytics platforms, Survox’ multimode survey methods provide researchers with the tools to target respondents with the means to precisely target respondents, easily manage complex sample requirements, attain quotas, integrate with multiple third-party vendor platforms, consolidate multi-mode survey data, and optimize research call center operations.

There are three major aspects to Survox Platform: Insights Research; Insights Hosted Managed Service, and Insights Agents.

Insights Research is crucial to the data collection solutions Survox provides to the market research industry. This platform allows users to field the most complex phone, web and IVR studies in a true multimode design with industry leading sample management. It is supported by private cloud hosting, dialer capabilities and professional services options.

Insights Hosted Managed Service brings the power of Insights Research platform to life by providing enterprises with a fully managed private cloud implementation. System, Software and
Project specific services are leveraged to provide users a solution with the goal of being an integrated extension of any team, essentially making it a dedicated platform where it is your team.

Insights Agents integrates the scripting and survey capabilities into the Enghouse call center solution. This enables simple to complex agent scripting workflows with performance and
quality tracking metrics. This integration also enables users to implement post-interaction surveys. Supported by Survox’ Professional Services team, businesses can implement their script and unique requirements.

“With the powerful upgrades we have made to Insights Research, Insights Hosted Managed Service and Insights Agents, users can seamlessly customize their respective instances to be leveraged as an extension of their team, not just software,” continued Porter.

Survox, Inc., was acquired by Enghouse Systems Limited (TSX: ENGH) in September of 2017.

To take advantage of all of these improvements, please contact Sales at email Survox.Sales@enghouse.com. Survox transition services are available to help with upgrades from consultation to execution More about Survox products can be found at http://www.survoxinc.com.

 

ABOUT SURVOX

Survox® respondent targeting and phone data collection solutions empower decision makers using market research or public opinion polling to gain fast, accurate insights from a precisely targeted set of respondents. We provide a unified platform for respondent targeting and multichannel survey execution across a mix of modes – phone, online, and IVR – and vendor solutions. For more information visit www.survoxinc.com.

ABOUT ENGHOUSE INTERACTIVE

Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to aximize the value of every customer interaction. The company develops a comprehensive portfolio of  customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 800 dedicated staff across the company’s international operations.