Blog

May 17, 2017

VOICE is the New Data for Healthcare CX

At AAPOR this week Survox will be presenting our paper on VOICE based data collection methods in Healthcare customer experience programs. We have analyzed seven CX fielding operations that used Survox IVR and have great data to answer the following questions:

Will people provide feedback when asked by a computer, not a live person?

Does length of survey or recruitment method matter?

VOICE in Healthcare CX Research

PHONE methodologies should be in all Healthcare researchers’ toolkit.
Seniors are significant consumers of healthcare services. In the US, Pew Research indicates that 41% of all audiences over 65 in 2016 do not have or choose not to use the Internet. 1 in 4 consumers in rural and lower socioeconomic segments are also non-internet users.

VOICE is truly the New Data source.
You’ll get a good response rate, be able to selectively recruit for representative sampling, and automatically convert voice-to-text for fast analysis and true insight. Survox is pioneering the use of natural language processing technologies to automate the phone survey process ― delivering cost-effective results without over-surveying your audiences. Learn how several healthcare providers have taken advantage of this methodology to deliver high-quality insights and respondent engagement.

Technology advances have removed the barriers to adding a voice-based data collection method to your online survey research. Several healthcare providers are taking advantage of this methodology to deliver high-quality insights and respondent engagement.  We’ve got a fully accessible API to allow an almost seamless connection to the most popular online platforms. Check out Survox Partners for more information.

See what the data says about using voice. Download the White Paper ” PHONE 2.0 | Voice Reimagined”

 

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